Contact information
Last updated: 3 June 2026
If you need help with your order, product information, returns, shipping enquiries or general customer support, please contact CameraHUB using the details below.
1. Business Information
Trading name: CameraHUB
Legal entity: ECOMMERCE ADVISORY GROUP PTY LTD
ABN: 16 689 668 371
Business location: Melbourne, VIC, Australia
Mailing address: 40 Montana Street, Glen Iris VIC 3146, Australia
Please note that the mailing address is provided for business correspondence only. Returns must not be sent to this address unless your return has been approved by CameraHUB and return instructions have been provided by email.
2. Customer Support
For all customer service enquiries, please contact us by email:
Email: info@camerahub.com.au
Email is the best and most reliable way to contact CameraHUB for order support, product questions, shipping enquiries, returns, damaged items and general customer service.
Phone: 1300 539 211
Office hours: Monday to Friday, 9:00am to 3:00pm, Melbourne time
We aim to respond to enquiries as promptly as possible during business hours. Response times may vary during weekends, public holidays, busy periods or promotional events.
3. What You Can Contact Us About
You can contact CameraHUB about:
Product enquiries
Order updates
Shipping and delivery questions
Returns and refund requests
Faulty, damaged or incorrect items
Product availability
Website or customer service support
Policy or legal enquiries
4. Order, Return and Damaged Item Enquiries
If you are contacting us about an existing order, return, damaged parcel, faulty item or incorrect item, please include as much detail as possible so we can assist you faster.
Where relevant, please include:
Your full name
Your order number
The item or items involved
A brief description of the issue
Clear photos of the item and packaging
A short video if the item arrived damaged or faulty
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible. For damaged items or damaged parcels, please report the issue within 24 hours of delivery with clear photos and video where relevant.
5. Online Store Information
CameraHUB operates as an Australian online store servicing customers across Australia.
We are based in Melbourne, VIC and work with trusted vendors and suppliers in Australia and overseas. Some products are dispatched from our warehouse, while others may be shipped directly from our suppliers.
Because of this, dispatch times, delivery timeframes and tracking updates may vary depending on the product ordered and the dispatch location. Please check the product description carefully before placing your order.
6. Policy and Legal Enquiries
If you have questions about our store policies, privacy, shipping, returns, refunds, terms of service or legal information, please contact us by email:
7. Contact Us
CameraHUB
Operated by ECOMMERCE ADVISORY GROUP PTY LTD
ABN: 16 689 668 371
Melbourne, VIC, Australia
Mailing address: 40 Montana Street, Glen Iris VIC 3146, Australia
Email: info@camerahub.com.au
Phone: 1300 539 211