Privacy policy

Last updated: 11 June 2026

CameraHUB operates this store and website, including all related information, content, features, tools, products and services, to provide customers with an online shopping experience for camera accessories, photography gear and creator tools.

CameraHUB is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how CameraHUB collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us, create an account, subscribe to marketing, or otherwise interact with our store.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

CameraHUB
Trading name: CameraHUB
Legal entity: Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Email: info@camerahub.com.au
Address for mailing purposes only: 40 Montana Street, Glen Iris 3146 VIC

Please note that this address is provided for mailing and business correspondence purposes only. Returns must not be sent to this address unless your return has been approved by CameraHUB and return instructions have been provided by email.

2. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with CameraHUB, we may collect the following types of personal information:

Your name.
Email address.
Phone number.
Billing address.
Shipping address.
Order details.
Payment and transaction information.
Account information.
Customer support enquiries.
Product reviews or messages you submit.
Device information.
IP address.
Browser and website usage information.
Marketing preferences.
Information about products you view, add to cart, purchase, return or enquire about.

Payment information may be processed securely by Shopify and third-party payment providers. CameraHUB does not directly store full payment card details on its own systems.

3. How We Collect Personal Information

We may collect personal information:

When you place an order.
When you create or use a customer account.
When you contact us by email, contact form or live chat.
When you subscribe to email marketing or promotions.
When you browse our website.
When you add items to your cart or wishlist.
When you submit a return, refund or damaged item request.
When you interact with website features, cookies, analytics or advertising tools.
From Shopify and other service providers that help operate our online store.

We may also collect information automatically through cookies, pixels, analytics tools and similar technologies.

4. How We Use Personal Information

CameraHUB may use personal information to:

Process and fulfil orders.
Accept and process payments.
Arrange shipping and delivery.
Provide order updates and tracking information.
Respond to customer service enquiries.
Manage returns, refunds, exchanges and damaged item claims.
Provide product information and support.
Create and manage customer accounts.
Improve our website, products and customer experience.
Detect and prevent fraud, misuse or security issues.
Send marketing communications where permitted.
Personalise advertising and website content.
Comply with legal, tax, accounting and regulatory obligations.
Enforce our policies and terms of service.

5. Shopify and Third-Party Services

CameraHUB uses Shopify to operate our online store.

Information submitted through our website may be processed by Shopify and other third-party service providers that help us provide our services, including payment processing, order fulfilment, shipping, customer service, analytics, marketing and website functionality.

Shopify may process personal information in accordance with its own privacy practices. Customers can read Shopify’s consumer privacy information at privacy.shopify.com.

6. When We Disclose Personal Information

CameraHUB may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

Shopify.
Payment providers.
Shipping and delivery providers.
Warehousing and fulfilment partners.
Trusted suppliers and vendors.
Customer service tools.
Email marketing platforms.
Analytics and advertising providers.
IT, hosting and security providers.
Professional advisers, including accountants or legal advisers.
Government, regulatory or law enforcement bodies where required by law.

We do not sell customer personal information as a standalone product.

7. Marketing Communications

If you subscribe to CameraHUB marketing communications, we may use your email address or other contact details to send you promotional messages, product updates, offers and store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@camerahub.com.au.

Even if you unsubscribe from marketing, we may still send non-promotional messages relating to your orders, account, customer service enquiries, returns, refunds, delivery updates or legal notices.

8. Cookies and Tracking Technologies

CameraHUB may use cookies, pixels and similar technologies to operate the website, remember preferences, analyse website performance, improve customer experience and support advertising.

These technologies may collect information such as your device type, browser, IP address, pages viewed, products viewed, cart activity and interactions with the website.

You may be able to manage cookies through your browser settings. Disabling cookies may affect some website features or functionality.

9. Security of Personal Information

CameraHUB takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no website, payment system, email service or internet transmission is completely secure. Customers should take care when sharing personal information online and avoid sending sensitive information through unsecured channels.

10. Retention of Personal Information

CameraHUB retains personal information for as long as reasonably necessary to provide our services, manage customer relationships, process orders, meet legal and accounting obligations, resolve disputes, prevent fraud and enforce our policies.

When personal information is no longer required, we may delete it, de-identify it, or securely archive it where appropriate.

11. Accessing or Correcting Your Personal Information

You may contact CameraHUB to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please email:

info@camerahub.com.au

We may need to verify your identity before processing your request.

12. Complaints About Privacy

If you have a concern or complaint about how CameraHUB handles your personal information, please contact us first so we can review and respond to your concern.

Email: info@camerahub.com.au

Please include your name, contact details and a clear description of your concern.

We will aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

13. International Transfers

Some of our service providers, including Shopify and other technology, marketing, analytics, payment or fulfilment providers, may store or process personal information outside Australia.

Where this occurs, personal information may be subject to the laws of the country where it is processed or stored.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms or services. These third-party websites are not controlled by CameraHUB.

CameraHUB is not responsible for the privacy practices, security, content or policies of third-party websites. Customers should review the privacy policies of any third-party websites they visit.

15. Children’s Privacy

CameraHUB’s website and services are not intended for use by children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

16. Changes to This Privacy Policy

CameraHUB may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, service providers or operating practices.

The updated version will be published on this page with a revised “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how CameraHUB handles privacy matters, please contact us: