Terms of service
Last updated: 11 June 2026
Welcome to CameraHUB. This website and online store are operated by Ecommerce Advisory Group Pty Ltd, ABN 16 689 668 371, trading as CameraHUB.
In these Terms of Service, the terms “we”, “us” and “our” refer to Ecommerce Advisory Group Pty Ltd trading as CameraHUB.
These Terms of Service govern your access to and use of our website, store, products, content, features, tools and related services. By visiting our website, using our services, or purchasing from us, you agree to be bound by these Terms of Service and our other website policies, including our Privacy Policy, Shipping & Returns Policy, and Refunds and Returns Policy.
If you do not agree with these Terms of Service, you must not use our website or services.
Our store is hosted on Shopify, which enables us to provide our online ecommerce platform and services to you.
1. Use of Our Services
By using our website or services, you confirm that you are at least the age of majority in your state or territory of residence, or that you are using the website with the supervision and consent of a parent or legal guardian.
You agree to use our website and services only for lawful purposes and in accordance with these Terms of Service.
You must not use our website in any way that may damage, disable, overburden or impair the website, interfere with another person’s use of the website, or affect the security, availability or performance of our services.
2. Account Information and Accuracy
To access certain features or place orders, you may be asked to provide personal details including your name, email address, billing details, payment details and shipping information.
You agree that all information you provide is true, current, complete and accurate.
You are responsible for maintaining the confidentiality of any account details and for restricting access to your devices. You are responsible for all activity conducted through your account.
3. Products and Product Information
We make reasonable efforts to display our products, descriptions, specifications, pricing, images and availability as accurately as possible.
However, we do not guarantee that all product descriptions, images, colours, dimensions, compatibility statements or other website content will always be completely accurate, current or error-free.
Product appearance may vary depending on device screen settings, lighting, product variations, supplier updates, packaging changes or manufacturer revisions.
All product descriptions, specifications, prices and availability are subject to change without notice.
We reserve the right to discontinue products, limit quantities, update listings or refuse supply where permitted by law.
4. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms of Service.
Your order is not considered accepted until we confirm it by email, process payment, or otherwise process the order for dispatch.
We reserve the right to accept, decline, cancel or refund an order where reasonable and permitted by law, including where:
- An item is unavailable or out of stock.
- There is an error in the product listing, price or description.
- There is an issue with payment authorisation.
- We suspect fraudulent, unauthorised or unlawful activity.
- Delivery information is incomplete or incorrect.
- The order cannot reasonably be fulfilled.
If we cancel an order after payment has been made, we will arrange a refund using the original payment method where possible.
You are responsible for checking your order details carefully before submitting your order, including product selection, quantities, shipping information and contact details.
5. Pricing, Payment and Billing
All prices displayed on our website are in Australian dollars unless otherwise stated.
Prices may change without notice. Shipping fees, delivery charges, taxes or other costs may be calculated or displayed at checkout where applicable.
You agree to provide current, complete and accurate billing and payment information for all purchases made through our website.
By placing an order, you confirm that you are authorised to use the selected payment method and that all billing information supplied is accurate.
Payment is processed through secure third-party payment providers. CameraHUB does not directly store full payment card details on its own systems.
We reserve the right to correct pricing errors, product description errors or other inaccuracies at any time, including after an order has been submitted. If an order is affected by a material error, we may cancel the order and refund any payment received.
6. Shipping and Delivery
Shipping and delivery are governed by our Shipping & Returns Policy.
We aim to dispatch orders within the timeframes stated on our website or product pages, but all shipping, dispatch and delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, postal providers, customs, weather events, supply chain disruptions, peak periods, public holidays or other causes outside our reasonable control.
Please ensure your delivery details are correct before placing your order. We are not responsible for loss, delay or additional costs arising from incorrect or incomplete delivery information supplied by you.
Some products may be dispatched from our warehouse, while others may be shipped directly from trusted suppliers in Australia or overseas. Because of this, orders containing multiple items may arrive in separate parcels and delivery timeframes may vary depending on the product ordered.
7. Returns, Refunds and Australian Consumer Law
Returns and refunds are governed by our Refunds and Returns Policy.
Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Where our goods or services fail to meet a consumer guarantee, we will provide an appropriate remedy as required by law.
8. Shopify Platform and Third-Party Services
Our store is powered by Shopify.
While Shopify provides the ecommerce platform that supports our store, any sales contract for products purchased through this website is between you and Ecommerce Advisory Group Pty Ltd trading as CameraHUB, not Shopify.
Our website may also include access to third-party tools, applications, payment gateways, plugins, links, social media features or embedded content.
These third-party services are provided for convenience only. We do not control and are not responsible for the content, policies, availability, performance, privacy practices or security of third-party services.
Your use of third-party services may be subject to separate terms and privacy policies imposed by those providers.
9. Intellectual Property
All content on our website, including text, graphics, images, logos, product descriptions, page layouts, icons, videos, downloadable materials and other content, is owned by or licensed to CameraHUB and is protected by applicable intellectual property laws.
You may access and use our website for your personal, non-commercial use only.
You must not reproduce, distribute, modify, republish, display, transmit, sell or otherwise exploit any part of our website or content without our prior written consent, except as permitted by law.
Brand names, product names, logos and trademarks shown on this website may belong to their respective owners. Their appearance on this website does not imply ownership by CameraHUB unless expressly stated.
10. Reviews, Feedback and User Content
If you submit reviews, comments, testimonials, suggestions, ideas, images or other content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, adapt, publish, display and distribute that content in connection with our business, marketing and services.
You confirm that any content you submit is your own, or that you have all necessary rights and permissions to submit it, and that it does not infringe the rights of any other person or breach any law.
We reserve the right to remove or refuse to publish any content that we consider unlawful, misleading, offensive, defamatory, infringing, spam-related or otherwise inappropriate.
11. Prohibited Conduct
You must not use our website or services:
- For any unlawful, fraudulent or misleading purpose.
- To breach any law, regulation or third-party right.
- To copy, scrape, harvest or extract data from our website without our prior written consent.
- To introduce viruses, malware or other harmful code.
- To interfere with the security, performance or operation of our website.
- To impersonate any person or entity or provide false information.
- To use automated systems, bots, scripts or tools in a way that places unreasonable demand on our services or bypasses security measures.
- To misuse discounts, promotions, accounts, payment methods or website features.
12. Suspension or Termination
We may suspend, limit or terminate your access to all or part of our website or services where reasonably necessary, including if we believe you have breached these Terms of Service, engaged in unlawful conduct, created risk or harm to us, our customers, our suppliers or our systems, or used our services in a way that is fraudulent or abusive.
Termination of access does not affect any rights or obligations that accrued before termination.
13. Disclaimer
To the maximum extent permitted by law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure, free from errors or free from viruses.
Information on this website is provided for general information only. While we make reasonable efforts to ensure accuracy, we do not warrant that all content is complete, reliable or current at all times.
Nothing in this section limits any consumer guarantees or other rights that cannot be excluded under law.
14. Limitation of Liability
To the maximum extent permitted by law, and subject to any rights you have under the Australian Consumer Law or other non-excludable laws, we are not liable for any indirect, incidental, special or consequential loss, loss of profits, loss of business opportunity, loss of data, loss of goodwill, or loss arising out of or in connection with your use of our website, our services, or any products purchased through our website.
Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.
Nothing in these Terms of Service limits or excludes any liability that cannot be limited or excluded under applicable law.
15. Indemnity
You agree to indemnify and hold harmless Ecommerce Advisory Group Pty Ltd trading as CameraHUB, and our officers, employees, contractors and agents, from and against any claims, losses, liabilities, damages and reasonable costs arising from your breach of these Terms of Service, your misuse of our services, or your breach of any law or the rights of any third party, except to the extent caused by our own negligence, fraud or breach of law.
16. Severability
If any provision of these Terms of Service is found to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
17. Waiver and Entire Agreement
If we do not exercise or enforce any right or provision of these Terms of Service, this does not constitute a waiver of that right or provision.
These Terms of Service, together with our Privacy Policy, Shipping & Returns Policy, Refunds and Returns Policy, and any other policies posted on our website, constitute the entire agreement between you and us in relation to your use of our website and services.
18. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
Where permitted by law, you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and the courts of Australia that may hear appeals from those courts.
19. Changes to These Terms
We may update or change these Terms of Service from time to time by publishing the updated version on this page.
The updated Terms take effect from the date of publication unless stated otherwise.
Your continued use of our website or services after any changes are published means you accept the updated Terms of Service.
20. Contact Information
If you have any questions about these Terms of Service, please contact us:
CameraHUB
Trading name: CameraHUB
Legal entity: Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Email: info@camerahub.com.au
Address for mailing purposes only: 40 Montana Street, Glen Iris 3146 VIC
Please note that this address is provided for mailing and business correspondence purposes only. Returns must not be sent to this address unless your return has been approved by CameraHUB and return instructions have been provided by email.